Mar 28, 2007

Online mishaps (1) - EBay

I work in an online company. All is done through our website and as everyone that works in this field knows, shit happens. But it happens more when the company is growing all the time, and things need to be changed, improved or altered almost everyday. You upgrade a part of your website and then one day later or one month later someone notices that in some part of your "help" you still have the old instructions. Or something else.

No matter how many procedures you put in place, there is always some little thing that no one notices until it is already online.

For that reason ("mal de muchos, consuelo de tontos" quizas) it is inevitable to feel some kind of relief when you see that the same thing happens to companies 10 or 100 times the size of yours. And right or wrong, is just a fact. No matter what, something will fall through the cracks.

In this case, it seems that it has been falling for almost 2 years. Let me explain it better: I am a "late bloomer" when it comes to Ebay. I avoid it for years now, until this year when I really needed something not so easy to find --and yes, I found it in Ebay. So I finally went ahead and created my account in February this year.

And I didn't went to check "my messages" until now. Of course there is a welcome message and a second one about that section and how to use "my messages".... and there it was, a mishap that has been probably there for at least more than one year...

Take a look... I received this email on Feb 2007. But the very first paragraph of the email, sorrounded by a yellow border is warning me that:

"The My Messages features described below will be fully available in June 2005" :))

aaaaaghhh.... (relief) it also happens in Ebay!!! And for more than one year!!!

Anyway, I will probably be a nice girl and will send them a heads up. Or at least a link to this post... ;)

Any example of your own to share?

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